The introduction of lean six sigma in the public sector has tremendously improved the performance, productivity, and customer serviceability of many companies over the time. The six-sigma process concentrates on using minimum resources such as workforce, materials, and funds. It helps to deliver solutions and results to the customers well on time. Let us understand the concept of lean six sigma in a better way. Earlier most companies use to follow only the six-sigma method to boost the overall development. As this method gave immediate results, entrepreneurs often relied on it to obtain desired results.
Sometimes to obtain more preferred results, companies had to collect and analyze the data accurately and this process took longer time. As a result, it led to slow changes and illiberal practices. To combat such practices, public sectors incorporated lean flow method in the six-sigma method, which is jointly called as lean six-sigma method.
Therefore, lean six sigma is the combination of two methods, lean flow and six sigma. Use of lean six sigma in the public sector is an implementation of a non-formalize type of investigative approach in the workflow of companies or organizations. The application of this method is suitable only after the immediate rescheduling of the new or improvised processes.
Thus, lean six-sigma method helps organizations to attain the synergy levels due to which various mechanisms and labor force work in harmony.
Application Lean Six Sigma In Different Units Of Public Sector:
Different manufacturing units in the public sector use several approaches of lean six sigma to achieve desired results. However, the typical methodology includes:
1. Examining different steps of a company process and determining the final steps.
2. Next, it includes calculating the cost that is associated due to the elimination of not so important steps. Next, it includes comparing those outlays versus the potential benefits.
3. It also includes the process to determine resources and devising out a final plan.
4. The last step includes taking the action.
However, the use of lean six sigma method is not confined to manufacturing units only. In fact, any office or process may incorporate this method, because all organizations are mainly concerned for improving the quality and harnessing or reducing the amount of waste. Even in the public service sector such as documentation offices, the role of lean six sigma strategy is notable.
Lean six-sigma applications lead to greater efficiencies, improvised quality, reduced burden of workflow, saved time and energy, evoke better response, reduce the cost, and enhances the customer service.
The use of six sigma in the document management sectors of the state and the local government organizations have improved the efficiencies by carrying out the repository solutions. It simplifies and rationalizes the document business processes.
Some of the repository solutions consist of scanning, coordinating, and storing of back files and arriving documents for the officials to have an easy access, when they need them.
Some government agencies also take help of industry professionals to help them implement the change using lean six-sigma method.
When public sector companies use lean six-sigma technique, the method replaces the slow processes with highly streamlined and efficient workflow. In addition, the information gathered during the process of lean flow execution helps to discover new opportunities. It gives an ideal structure to produce high quality goods, work faster, and produce the results with least time consumption.
Numerous companies use lean six sigma method to increase the speed, reduce the waste, and improve the quality. Therefore, lean sigma process certainly has the potential to improve the quality of public sectors.