While it is always a good idea to hire more people to add to your ranks, keeping the best employees in a collections agency is crucial. It has become a recent trend that tenured collectors are requesting to work at home.
It might be a good idea to do this for them, in light of the fact that their commissions have been lower as of late, and the stress of the commute or a desire to spend more time with family might push your best collectors away.
Work at home programs haven’t become an every day thing yet, but there are a few companies that are making exceptions for certain bill collectors. Typically these collectors are the best at what they do and may work from home a few days a week.
The way that work at home jobs work is simplistic. Typically, the collector is set up with a computer that can access the computers at the office and they are given designated phone equipment to use. The great thing about it is that everything the collector does can be monitored still, as if he or she was working in the call center itself.
But before you start to send employees to work at home, it is imperative to assess the good and bad qualities of each collector. But studies have shown that if a collector is a good candidate to work from home, they will be more productive, take fewer breaks, and without social interaction with other employees they can focus on the job itself.
There are still a number of issues that need to be addressed when one considers working at home. First, there are potential data security performance control and data security issues. Also, in light of all of the recent legislation impacting the collection industry, it is not likely that we will hear about many formal work at home programs anytime soon. Yet experts believe it is not good to alienate the best workers who are asking about work at home. They believe that we will see more collection agencies allowing collectors to work from home within the next five years.