Undertakers, also called Funeral Directors, are experts who organize activities and ceremonies related to funerals. To achieve success in this profession the undertaker performing these duties should possess certain important and unique skills and attributes.
Since an undertaker may be required at any time of day or night, the person venturing into this profession must be willing to be on call at all hours. He must be prepared to work away from his office as the job requires him to be available at the place where he is required.
The undertaker should be able to respect the feelings of customers, listen and comprehend their requirements and interact lucidly. People from different cultures, sects and ethnicities as well as those of any age will have to be managed by him with equal ease. He must be compassionate and should empathize with others. However, he should be mentally strong and not get carried away by other people’s sorrow, so that he can provide emotional support to others.
As an undertaker, a person must project a dignified and serene personality, while taking care that his behaviour doesn’t intensify the sorrow of the grieving family members and relatives.
Undertakers should have vast knowledge and deep respect for the religious sentiments and beliefs of different cultures and ethnic groups. They must also be aware of the funeral rituals and burial customs of various sects.
A good undertaker will naturally possess good organizational skills and managerial abilities. A number of services will have to be organized by the undertaker and this will need good coordination and managerial ability from the undertaker.
As the undertaker will shoulder the responsibility of getting all clearances and following all regulations related to the event, he will need to thoroughly know such procedures and legal matters. He should also be conscious of the official procedures to be followed for obtaining death certificates, insurance claims etc.
Lastly, an undertaker must make sure that his driver’s licence is updated and that he can drive the hearse or funeral limousines during the service.