This presentation is on problem solving using the why tree and is designed to teach a standardized approach for your people at all levels of the organization. Good problem solving skills within your company will cause your business to thrive while making everyone’s life easier in the process.
Sometimes, Yoga teachers are called in to a corporate facility, an office, or a manufacturing facility, to organize a stress management program. The management is forward thinking enough to realize absenteeism, tardiness, morale, and production, will improve, if employees can learn to manage their stress levels.
Very often, one of the first questions the employees will ask is, “Do we have to talk about what is bothering us?” Obviously, people do not want to discuss anything personal in a group session, with their co-workers.
The solution is for the Yoga teacher to make him or herself available for private or semi-private discussions. I mention semi-private, because sometimes a family member is present for these discussions.
In a large company, this can be very time-consuming. Therefore, this should be discussed with the company before one takes on the additional responsibility. There is also the option for students to meet with you for a private or semi-private consultation at your Yoga studio. Sometimes, solutions that seem obvious, from the outside, are not so easily found, from within, when we are stressed out.
For many of us, stress tends to have a cumulative effect on our health and well-being. Stress can cause violent outbursts and change our life for the worst. Small daily problems tend to add up over a period of time, until we feel like we are ready to “burst at the seams.”
Some people keep their feelings to themselves. Unfortunately, this is much like placing a time bomb in the middle of a toxic waste dump. The more we hold our emotions in, the more likely we may lose our temper on an “off day.”
Worse yet, we may become very aggressive toward someone who has nothing to do with the real problem. A good example of this is road rage. Some people become violent toward other drivers, passengers, and pedestrians, on the road, but they do not know the people they threaten. The consequences of one violent action can be fatal or life altering.
Therefore, stress overload can potentially become a violent situation, and the cause should be identified, before it is too late. One way to have students track the situations, which cause them stress, is to have them carry a pocket diary. This may seem to be a useless exercise, at first, but a diary is a great way to track stress triggers in daily life.
Once the cause of a stressful internal conflict is identified, it is much easier for someone to find reasonable solutions. There are many forms of therapy for stress. Yoga is just one of them, but Yoga can work in conjunction with all of them.
Copyright 2008 – Paul Jerard / Aura Publications
Quality programs, such as QS 9000, common to the automotive industry, use the concept of root cause analysis in problem solving. The person new to the system is frequently tempted to quickly jump at the answer without depth of investigation. A quality review that discovers quick assumptions being made by management will uncover this weakness in company operations.
Quality programs have been the way of life for operations in the aviation manufacturing business since WWII, but it has spilled over into other industries in modern times. Quality companies seeking certification under quality programs such as ISO 9000 will have to learn the discipline of digging for the root cause. For example, an airliner crashes, and on the surface it appears to be pilot error, frequently the first assumption made by the FAA. The crash investigation team knows better. There is much digging to be done.
In industry, quality operations require a disciplined approach to root cause analysis. For example, a manufacturer of car seat actuators was challenged by an annual cost reduction challenge, which is common to automotive operations. The cost reduction challenge was passed down to the gear manufacturer, a subcontractor, and the gear manufacturer sought ways to reduce material cost. One common approach is to go offshore with material and/or manufacturing requirements. Since changing the source of material and manufacturing requires prequalifying the new source, samples of the offshore products need to be cycled through the engineering, manufacturing, and quality operations. Testing, similar to the original qualification testing, needs to be repeated. This is the normal course of events when developing alternate sources.
If the new parts perform like the original parts, then the new source can be qualified, and parts can now be sourced from off shore. The other possible outcome is that there are significant shortcomings in the new parts, and the offshore source needs to be sidelined until quality issues are cleared up. Proceeding without prequalifying testing could cause havoc in the field. The following illustrates a hypothetical situation caused by a lack of quality discipline.
The new source of gears is accepted without prequalification testing, and the new parts are built into the product. The seat actuators are shipped worldwide, and they are installed into sedans and vans representing the spectrum of vehicles all the way up to luxury cars. Then there is a rash of part failure across the board ‘ in some cases with serious injuries resulting. The sales outlet CEO is screaming; the parent organization officers are screaming; the domestic original product manufacturer is embarrassed, and they are eager to help.
Root cause analysis is the implemented. The new products are collected and sidelined for belated qualification testing. The original source production line is reactivated to produce qualified products, and the pipeline is filled with originally qualified products. At the same time, the new assemblies made from unqualified parts are cycled through the qualification testing series. Notable differences are found in the performance of new actuators, and the new source is condemned.
The chain of events can be summarized as follows: Seat failure BECAUSE OF actuator failure BECAUSE OF gear failure BECAUSE OF unqualified source BECAUSE OF failure to prequalify: ROOT CAUSE
This case is fairly transparent, but most of the time the root cause of failure is elusive, and it takes detective work to get to the source of the problem. It could require a cycle of analysis / testing / re-analysis, etc. In most real world situations it requires a team effort to clear up a problem. It’s worth every effort because the future of the company and jobs is at stake. It is not for the faint hearted.
Acne is an outbreak of many pimples, blackheads, etc. Acne is NOT caused by dirty pores but most likely by over active oil glands. The excess oil makes the pores sticky allowing bacteria to become trapped inside. Acne is nothing more than a plugged pore. Your sweat glands (technically called sebaceous glands) are stimulated by the rise and fall of testosterone, a male hormone that (surprise) is found in both males and females.
Acne is perhaps the most unruly thing that anyone can experience. Imagine having to put up with all those unsightly zits on your face especially when you needed to go out and face the world. Acne is very common — nearly 17 million people in the US are affected by this condition. Acne most often begins in puberty. Acne is a skin condition that shows up as different types of bumps. They include whiteheads, blackheads, red bumps (pimples), and bumps that are filled with pus ( pustules ).
Acne is only to be expected for people who are on their teens. But for most of them, acne will gradually fade and disappear when they reach the age of 25. Acne is moderate when pimples (blackheads , whitehead, and comedones) cover approximately half of the face. If you have moderate acne, consult a dermatologist in order to quickly get a handle on your situation. Acne is caused by excessive oil production in the sebaceous glands. The secretions are called sebum and this oil drains into hair follicles.
Acne is definitely impacted by your exercise habits — in both good and bad ways. If you have acne, here are some things you need to know . Acne is one of the problems that most teenagers need to go through. However, for some teenagers, the problem is more than aesthetic because acne has adverse effects on their self-esteem and emotional well-being as well. Acne is most common in teenagers, but it can happen at an age, even as an infant. Three out of four teenagers have acne to some extent, probably caused by hormonal changes that stimulate oil production.
Acne is common on the back , chest, shoulders, and even buttocks of many people. It can be a sign of more severe acne when the lesions are large and painful.Teenagers are easily affected by self-esteem problems. Teenagers develop acne at a higher rate than other age groups. This is because hormone production during puberty increases the output of the sebaceous glands and the rate of skin-cell turnover within the follicles.
This is applicable all the more so for businesses that just cannot afford to keep solving the same types of problems over and over again and deriving satisfaction from such dubious achievements. So what is the right approach to problem solving? Well, for that you just need to have a look at the time-tested Six Sigma root cause analysis tool that stresses locating and eliminating the root causes of the problem rather than finding quick-fix solutions.
In effect, it basically helps businesses to find long-lasting solutions for all types of problems that occur repeatedly when left unchecked in their natural state. For better understanding, let us discuss how exactly does the Six Sigma root cause analysis tool helps businesses to find the most appropriate solutions.
Defining and Measuring the Problem
The first step in the root cause analysis process deals with the identification and measurement of the problem. In this step, all the various aspects are considered such as when exactly does the problem occur, where exactly it occurs, what damage potential does it have, why exactly does the business needs to solve the problem and how will the business benefit by solving the problem.
All this is usually done by comparing the VOC (Voice of the Customer) that represents customer expectations and the VOP (Voice of the Process) that represents what customers are currently receiving. Using this approach helps businesses to devise effective solutions that are in line with customer needs and requirements.
Finding the Root Causes and Devising Effective Solutions
After identifying the problem, the next step deals with finding the root causes and also understanding their relationship with each other. This is usually done by collecting sample data related to the problem and consequently using the root cause analysis tool for finding the main factors responsible for the defined problem.
This step also deals with finding the most appropriate solutions that not only solve the given problem, but also ensure that the problem does not reoccur in the near future. Usually multiple solutions are suggested and put through advanced simulation tests to check their applicability.
From among these, the solution that best fits the bill is selected for final implementation.
Implementing and Controlling
A business may have zeroed in on the most appropriate solution, but its responsibilities do not end there. It’s because the business still needs to implement the solution and put in place control systems that will help in verifying the success or failure of the implemented solution.
It is only when the implemented solution passes the control tests can the business claim success for its problem solving initiatives.
Problems are inherent to business processes, and no tool or technique can ever claim to eliminate the occurrence of new problems. Six Sigma root cause analysis is preferred because it at least ensures that existing problems do not reoccur and are resolved in the most appropriate manner.